Terms & Conditions

These Terms and Conditions govern the use of this website and services operated by Twin Enterprises ("we", "us", "our"), including the FootfallIQ platform.

By accessing or using this website, including purchasing products or using our digital services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not access or use the website.

Refund & Replacement Policy

We strive to deliver high-quality products and services.

• Refunds or replacements are considered only in cases of genuine manufacturing defects or errors attributable to us.
• No refunds or replacements will be provided for:
  • Errors in data submitted or approved by customers
  • Incorrect information provided by parents, students, or staff
  • Approved designs, digital previews, or completed prints
  • Change of mind after order confirmation
• All refund or replacement requests must be raised within a reasonable time after delivery and will be reviewed on a case-by-case basis.

For clarification, please contact our support team at info@genidcard.com.

Privacy Policy

For information on how we collect, use, store, and protect your personal data, including student and child data protection, please see our Privacy Policy.

Limitation of Liability & Disclaimer

We do not guarantee that the website or services will be uninterrupted, timely, secure, or error-free at all times.

Use of the website and services is at your own risk. While reasonable care is taken, we do not warrant that all outputs or results will be completely accurate or free from error.

To the maximum extent permitted by law, Twin Enterprises shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, profits, reputation, or business opportunities arising from the use of our services or products.

In any event, our total liability shall be limited to the amount paid by you for the specific service or product giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Twin Enterprises, its owners, directors, employees, contractors, and service providers from any claims, losses, damages, or expenses (including reasonable legal fees) arising from:

• Misuse of the website or services
• Incorrect or unauthorized data submitted by you
• Violation of these Terms or applicable laws
• Infringement of third-party rights

Jurisdiction & Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in 400/2 Shaniwar Peth, Sudarshan Apartment, near Bank Of Maharashtra, Pune 411030.

Grievance Redressal

If you have any complaints, feedback, or grievances, please contact our Grievance Officer at:

📧 info@genidcard.com

We will respond within 2–3 working days from receipt of your communication.

Changes to Terms & Policies

We reserve the right to update or modify these Terms, Privacy Policy, or related policies at any time.

Changes will take effect immediately upon posting on the website. We encourage users to review this page periodically.